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GUEST SERVICE OFFICER - FOX GLENMARIE SHAH ALAM

  • Full Time, onsite
  • ASCOTT INTERNATIONAL MANAGEMENT (M) SDN BHD
  • Shah Alam, Malaysia
Salary undisclosed

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A guest service officer's responsibilities include: Greeting guests: Welcoming guests and making them feel comfortable Check-in and check-out: Assisting with check-in and check-out, including assigning rooms and collecting payment Handling luggage: Helping guests with their luggage, including loading and unloading, and ensuring nothing goes missing Providing information: Answering questions, providing advice, and recommending hotel facilities Resolving issues: Handling complaints and concerns, and taking ownership of problem resolution Administrative tasks: Processing payments, entering information into systems, and following up with customers Maintaining the workplace: Keeping the work area clean and organized Assisting with transportation: Helping guests with transportation needs, and recommending the use of hotel facilities Delivering packages: Delivering packages and correspondence to rooms or other designated locations Reporting lost and found: Reporting any lost or found items