Customer Care Executive

Hiring of Customer Care Executive

Salary range: RM 2,500 – RM 3,500

Working Location: Jalan Klang Lama, Kuala Lumpur

Working hours: Any 5 days a week (may including weekends), 2 shift rotation (10am – 7pm / 1pm – 10pm)

Job Description

· Provide supports to property negotiators including answering their enquiries across the globe. The ideal candidate will be passionate to provide highest level of service and resolving issues whether through correspondence / software phone or company platforms.

· To provide operational support by answering calls (our company software phone and online queries and provide technical solution to the issues (i.e answering technical issue in our company phone apps – Atlas)

· To educate the apps users on how to use new features or add on programs.

· To identify and provide feedback from customers to support team for continuous improvement.

· To summarize all FAQ and do documentation for further improvement.

· To update reported issues and work closely with IT department technical support team to assure quality client customer service.

Requirements:

· Diploma or degree in any discipline

· Good communication skills and outspoken

· Ability to organize daily workload by priorities.

· Must be able to handle fast-paced working environment.

· Internet savvy and basic knowledge in Microsoft Office

· Can work on shift management

Job Types: Full-time, Permanent, Fresh graduate

Pay: Up to RM3,500.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Professional development

Schedule:

• Day shift
• Monday to Friday

Supplemental Pay:

• Performance bonus
• Yearly bonus

Language:

• Mandarin (Preferred)
• Bahasa (Preferred)