Operations Executive

Company Overview: Moby Money Sdn Bhd is a fast-growing financial technology company committed to redefining how consumers and businesses engage with financial services. We are proud of our innovative platform, which has made us a trusted partner for delivering seamless, user-driven financial solutions. At Moby, we value forward-thinking talent who excel in a collaborative and dynamic environment. Key Responsibilities: -Conduct daily transaction monitoring using internal tools to identify and flag potentially suspicious transactions across multiple platforms including BNPL (Buy Now Pay Later), payment terminals, and payment gateways. -Conduct timely verification process of customers for transactions or KYC through call and/or video call verification for compliance verification. -Onboard approved merchants; configure, integrate, test, ensure integrations ensuring seamless integration and smooth operational setup. -Communicate directly with customers and merchants to resolve chargeback, dispute, cancellations or any other payments issue regarding transactions and operations. -Prepare reports for internal use, focusing on compliance and operations management. -Provide support for various projects and initiatives as required, including assisting the customer service team with escalated cases or other operational tasks during high-demand periods. -Monitor key operational metrics and performance indicators to identify trends and address issues proactively, ensuring optimal performance of payment systems. -Perform any ad hoc tasks assigned by Head of Department and management. Qualification and Requirements : -Candidate must possess a bachelor's degree in Business Administration, Finance, or a related field. -Fresh graduates are encouraged to apply, and 1-2 years of relevant experience in financial services or operations is a bonus. -Ability to perform tasks with a high degree of accuracy and thoroughness while able to manage multiple tasks efficiently. -Highly disciplined, with the ability to manage time, prioritize work effectively, and work independently while maintaining a high standard of performance. -Excellent verbal and written communication skills, with the ability to resolve customer issues in a clear and professional manner. -Intermediate technical proficiency especially in Microsoft Excel for managing reports and performing day-to-day operational tasks. Familiarity with other basic office software is beneficial. -Ability to quickly learn new systems, processes, and industry regulations. Comfortable with change and eager to adapt in a dynamic, evolving work environment.