Assistant Manager - TUDOR Watches (Southkey)

Assistant Manager - TUDOR KIOSK @SOUTHKEY

POSITION SUMMARY

• Lead the Tudor Kiosk by representing the Brand and driving its initiatives whilst aligning to Valiram procedures and quest for excellence.
• Oversee all aspects of kiosk performance including sales management, operational excellence and people leadership, as well as store aesthetics and environment.
• Maintain inventory integrity – prevent stock losses & ensure monthly (& daily if necessary) stock counts are done accurately
• Foster a positive, engaging and ethical working environment.

KEY PERFORMANCE INDICATORS

• Increase sales and maximize profitability of the store
• Achieve high service standards as per Mystery Shopper score card
• Inventory Integrity, managing stock losses and conducting stock counts
• Responsible for Staff Development & training in the store.

KEY AREAS OF RESPONSIBILITIES

Drive the Sales and maximize Profitability

• Execute the main sales initiatives of the Brand
• Daily, weekly and monthly action plan to deliver the expected sales results
• Optimize the duty rosters to guarantee proper floor coverage, maximise sales

Achieve High Service Standards

• Lead the team and put in place appropriate action as to offer a WOW Service experience to the customer.
• Provide continuous coaching to floor staff on customer service, selling skills, product knowledge, etc. to ensure the highest level of service is achieved.

Maintain Best Retail Standards

• Perform and supervise store opening and closing procedures and to ensure the process is in compliance with company SOPs.
• Ensure proper care of stocks, fixtures and furniture within the store, and kept neatly and tidy at all times.
• Ensure visual merchandising are implemented efficiently.

Inventory Integrity

• Work with the store staff to manage inventory and minimize stock losses
• Monthly stock take routine to ensure Inventory accuracy and submission of reports on timely manner.

Team Leadership

• Conduct on the job trainings and give proper product trainings/knowledge and lead the floor staff in achieving sales and other store target.
• Regular store meetings to ensure accurate and consistent communication to the staff.
• Improve staff morale leading to positive and dynamic working attitude.

Reporting

• Ensure the appropriate daily, weekly and monthly reports submission are delivered on time.
• Any Ad Hoc reports and requests by the Management/Brand.

REQUIREMENTS

• Minimum 5 years of experience preferably in Luxury Retail with a minimum of 2 years in a supervisory/ASM role. Experience in Watches is preferred but not mandatory.
• Entrepreneurial Mindset, Takes Ownership and passionate about sales & customer service.
• Diploma/Bachelor’s degree in any field.
• Ability to communicate, influence and negotiate effectively with all levels of leadership.
• Proven organizational skills – able to manage multiple demands with competing priorities and allocate time effectively.
• Ability to analyze situations and resolve issues with innovation and creativity.

Job Types: Full-time, Permanent

Pay: RM4,000.00 - RM5,000.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Afternoon shift
• Day shift
• Evening shift

Supplemental Pay:

• Commission pay
• Performance bonus

Application Question(s):

• If offered the position, when is the earliest you're able to start work?

Experience:

• Retail Supervisor: 2 years (Required)