Onboarding Leader

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you? We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you. About you: You will be an experienced IT professional with management experience who knows how to lead a team of consultants and project managers. You'll be focused on excellent project delivery, customer service and driving a high utilisation, high performance culture. With good commercial awareness you'll be able to help create new opportunities for services revenue, create efficiencies though automation and digital onboarding. As a leader within professional services you'll act as a project sponsor and escalation route for your teams projects. By joining Access you'll be working in a fast paced, dynamic environment and have many opportunities for development and growth. Day-to-day, you will: • Mentor, coach, support and advise a team of software delivery consultants and project managers. • Forecast and be responsible for the revenue generated by your team. • Optimise the scheduling and project delivery of work assigned to your team. • Generate Self-Gen service orders from within the team. • Approve Expense Claims, Holiday Requests, Equipment Purchases (e.g., Laptops, mobile phones etc) • Be the natural “go to” person for everyone in the team. • Set and agree the objectives and development plans for your team members. • Resolve issues within your team. • Act as project sponsor for the projects delivered by your team. • Escalation management for project issues within your team • Help with the reduction of churn. • Attend consultant managers meetings. • Introduce new flightpaths and other productised services offerings. • Represent professional services on product ‘go to market’ calls. Your skills and experiences might also include: • Strong technical skills including MS Office. • Good grasp of IT terminology and implementation methodology. • Analytical and reporting skills. • Product knowledge or domain experience of one or more of our solutions. • Project delivery and/or project management experience and understanding. • Commercial awareness • Ability to influence a wide number of senior stakeholders both within the region and globally. • A high degree of self-awareness and judgement, and ability to take a personal stand on issues when required. • A strong communicator, both in writing, spoken communications and presentations What are we all about? The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You.