Customer Relation Personnel (Mitsubishi)
RM 1,700 - RM 2,500 / month
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- Ensure all walk - in customer are greeted and assisted pleasantly with their enquiries.
- Attend and provide amicable solution in resolving customers’ enquiries and complaint.
- Monitor that phone calls are answered within three rings.
- Provide information on current sales/service promotion or products.
- Monitor and prepare weekly and monthly report to Branch Manager and Customer Care Department on the follow-up and reminder call status.
- Maintaining customer data for sales and after sales to be used for any promotional campaign. (Data Cleansing)
- Conduct customer satisfaction survey at branches.
- Assist branch activities in achieving excellent service standard in line with CSI, SSI and ISO requirements.
- Prepare “Thank you” letters to customers without e-mail addresses on new car booking.
- Ensure on the cleanliness of the customer’s waiting area.
- Any duties that may be assigned by Branch Manager or Customer Care Department.
Job Type: Full-time
Pay: RM1,700.00 - RM2,500.00 per month
Education:
- STM/STPM (Preferred)
Expected Start Date: 12/02/2024
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