Team Manager (SG & AU)

Responsibilities Team Performance: Lead a team of Client Advisors to develop daily/ weekly /monthly/quarterly action plans to exceed their commercial sales targets. • Deliver and execute on pre-determined commercial sales targets • Understand and analyse the business needs, productivity, KPIs and provide business insights to determine business performance against commercial sales targets • Improve business performance by implementing actions with clients, team, VM, Merchandise, or operations. • Lead the execution of retail excellence standards. • Partner with senior retail management to monitor, leverage knowledge of competitor activity and implement action plans accordingly. • Master the selling ceremony techniques and Tiffany Touch to deliver service excellence. Develop a High Performing team: Is floor-based to deliver daily coaching and development to CA’s to elevate their ability to maximise client experience and achieve our commercial targets. Supports CA’s in rescuing sales. • Drives performance through regular on-the spot coaching conversations (80% of time spent on the sales floor) • Embody and inspire the highest sales standards in presentation and behavior. Following up with the team with feedback or coaching where expectations are not met. • Onboards, Coaches and Develops the assigned team to maximise performance to acheive/exceed pre-determined commercial sales targets • Effective and motivating use of company resources to coach and develop team (dashboards, VOC – Client feedback surveys) • Engages, motivates and inspires team to achieve service excellence and results accountability through employee recognition and company initiatives • In partnership with senior management, create and execute team development plans, address and action performance management issues of assigned team in timely manner through consistent feedback. • Identify and recruit talents to conribute to the team. • Provide regular team coaching as part of morning breifings tailored to opportunties. • Determine wide training or development needs in partnership with Training. Build and develop best in class client centric teams: • Partner with your team to ensure they are able to execute on pre-determined client portfolio growth and sales targets, cultivating clients with personalized interactions. • Coach and monitor assigned team’s cultivation practices ensuring client portfolio growth targets, high repeat rate and sales goals achieved. Assists CA’s in curating elevated memorable experiences for client. • Deliver high team data capture rate (90%) with a focus on the quality of information gathered and ensure consistency of personalized outreach • In partnership with client relations, provide support to team to cultivate high value and high potential clients. • Ensure assigned team identifies and creates private appointments daily to generate sales and build client portfolio. • Identifies daily opportunities to generate energy, brand personality and elevate client experience through the use of hospitality, gifting. • Ensure highest levels client’s satisfaction (NSS and Customer Satisfaction Scores) • Perform client recovery – resolving client issues/complaints. Qualifications • Dynamic, attentive, and inspiring leader who builds relationships with internal and external clients. • Experience in sales generation and managing the achievement of sales results of a team • Non-traditional hours, including days, nights, weekends and holidays • Proven ability to develop new high value clients and maintain existing client relationships • Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system • Previous supervisory/management experience • Relevant fields of Certificate/Diploma