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Application Developer L1

RM 4,000 - RM 4,999 / Per Mon

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Position: Application Developer L1 Job Highlights: Provide remote L1 Support to End Users; Analysing problem & putting correct resolution in place; Troubleshooting and relating resolution procedures to non-technical end- users, Opening, closing & monitoring of the incidents in the system during the complete incident lifecycle; Monitoring the correct timelines (SLA) Required skills: Excellent communication skills in English language Strong organizational skills with ability to prioritize effectively Excellent communication skills and ability to interact professionally with a diverse group of clients and staff in difficult or conflict situations; Previous experience with L1 remote support including: troubleshooting, diagnosis, resolution, software deployment will be considered as distinctive asset.
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