Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Service Desk Analyst (Level 2)

RM 5,000 - RM 6,000 / Per Mon

Apply on

Indeed MY

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

Original
Simplified

We are a UK based, award winning, IT services and technology company with over 25 years’ experience.

Job Requirements and Responsibilities:

  • Acting as a point of contact for technical escalations within the Service Desk Team, working alongside and feeding back resolutions to the team
  • Managing incidents, requests and problems
  • Providing a first-class level of service by meeting or exceeding contractual SLAs, KPIs and Customer Satisfaction across all clients
  • Ensure the highest level of trouble shooting is applied to every customer contact made through the use of agreed scripts and processes
  • Supporting all modes of customer contact are monitored and responded to – Telephone calls, Emails, Self-service tickets
  • Providing 1st and 2nd line remote support
  • Recording and maintaining the knowledge and known error database
  • Proactively identify process, system, template and standard documentation improvement opportunities within the team, highlighting accordingly to the Shift Manager
  • Following agreed processes and contributing to their continual improvement

Key Skill Requirements:

  • Technical knowledge of and previous experience of supporting
  • Windows Operating Systems
  • Office 365/Office Applications
  • Microsoft Exchange
  • Mobile Device Management
  • VMware
  • Knowledge of Networking (firewalls, routers and switches)

Competencies:

  • Minimum 5 years of experience in a Service Desk or Technical Support role
  • Excellent communication skills in English for both written and verbal support
  • Must be based in Malaysia and able to start immediately
  • Excellent customer service skills
  • Strong interpersonal skills and relationship building skills
  • Good time management skills
  • Excellent communication skills

Job Types: Full-time, Permanent

Pay: RM5,000.00 - RM6,000.00 per month

Benefits:

  • Additional leave
  • Professional development

Schedule:

  • Rotational shift

Application Question(s):

  • Do you possess key technical skills, including experience with Windows Operating Systems, Office 365/Office Applications, Microsoft Exchange, Mobile Device Management, VMware, and foundational networking knowledge (such as firewalls, routers, and switches)?

Experience:

  • Service Desk Analyst (Level2): 5 years (Preferred)
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