Customer Service Assistant

• Order Processing: Assist in processing and tracking customer orders, ensuring accuracy and timely updates with internal departments for order fulfillment.
• Data Entry and Record Keeping: Maintain and update customer records, order details, and product inquiries in the system accurately to ensure data integrity for smooth reference and reporting.
• Online Customer Service Support: Handle initial inquiries through various channels (phone, email, chat), providing basic information on products, order status based as per company policies and SOP.
• Complaint Assistance: Handle customer complaints and issues, assisting in the initial resolution process or referring them to the Customer Service Executive for further handling.
• Financial Transactions - Support tasks related to verifying payments and processing simple transactions, under supervision.
• Returns and Exchanges: Process customer returns and exchanges, ensuring all protocols are followed accurately.
• Store Support: Assist with in-store duties on the second floor, including replenishing stock and managing minor tasks during busy periods.
• Feedback and Reporting: Collect customer feedback including common inquiries, order issues, and feedback summaries and relay it to the supervisor for service improvements.
• General Administrative Support - Handle additional administrative duties, such as logistics assistance, inventory updates and other duties assigned from time to time.

Job Requirements:

• Minimum SPM or Diploma in Business Administration, Customer Service, or related fields.
• Preferable candidate with 1-2 years of experience in in a customer service or administrative role, preferably in retail, e-commerce, or related industries.
• Strong interpersonal skills and ability to handle customer inquiries professionally.
• Basic experience with order processing and familiarity with online sales platforms.

Job Type: Full-time

Pay: RM2,300.00 - RM3,500.00 per month

Benefits:

• Meal allowance
• Opportunities for promotion

Schedule:

• Rotational shift

Supplemental Pay:

• 13th month salary
• Overtime pay
• Performance bonus

Education:

• STM/STPM (Preferred)

Experience:

• Customer Care Specialist: 1 year (Preferred)

Language:

• Mandarin (Preferred)