IT Helpdesk Agent
RM 1,800 - RM 2,000 / Per Mon
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Availability Status
This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.
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Job description
- Working includes Shifts (Weekend and Public Holiday)
- Ensure timely and accurate delivery of technology products and services to Agents.
- Record issues in HelpDesk System
- Communicate the Issues to the technician
- Generate daily, weekly, monthly management reports
- Manage multiple areas of technology and multiple departments.
- Preparation and management of operating and capital budgets.
- Manage internal/external application upgrades.
- Manage external vendor’s relationships and services.
- Complete all assigned tasks within the given time frame, the task includes on-site and off-site mechanical and electrical & Software/Hardware work. Especially during critical time, e.g. deployment period, able to work and response even after Service Operation hours and/or weekend and public holiday whenever required.
- Must be fast responding to support and attending to the case after call, email or instruction received.
- Able to explain the cause of a certain problem arises and able to explain the reason for the solution applied either permanently or temporarily.
Job Requirement:
- Candidate must possess or currently pursuing in Diploma or Bachelor’s Degree in Electronic or equivalent
- Must be able to speak Fluently Bahasa and English
- Applicants must be willing to work in Bangsar South
- Applicants must be willing to work on shift hour.
- Must have Call Centre Experience
- Must have IT Experience
- MALAYSIAN Candidates ONLY
Job Type: Full-time
Salary: RM1,800.00 - RM2,000.00 per month
Schedule
- Rotational Shift
- Weekend Jobs
Job Type: Full-time
Pay: RM1,800.00 - RM2,000.00 per month
Benefits:
- Maternity leave
- Opportunities for promotion
- Parental leave
Schedule:
- Weekend jobs
Supplemental Pay:
- Overtime pay
- Performance bonus
- Yearly bonus