Assistant Reservation Manager

RM 3,000 - RM 3,800 / Per Mon

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The position of Assistant Reservations Manager is responsible to ensure the smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum room revenue in order to meet or exceed the revenue target. Also required would be to supervise job performances of reservation staff and implementing of policies and procedures under guidance of Director of Sales.
Uploading of rate structure in hotel’s system and Online Travel Agents & Business to Business with accordance with room allotment.
Monitor the daily operations of reservations.
Control room inventory, group allotments and reservations to maximum yield and black-out dates.
Track sales programs/promotions/advertising and provide feedback as necessary to relevant departments.
Track & establish pick up trends, occupancy history and market segment development to facilitate forecasting.
Track market codes, conduct market research and analysis.
Manage systems that are set up within the reservations department to ensure accurate handling and monitoring of phone calls.
Monitoring Telephone Manner and general performance of reservations staff daily.
Monitors and coordinates group reservations activity with the Sales Department

Job Type: Full-time

Pay: RM3,000.00 - RM3,800.00 per month

Benefits: