B
Customer Service| Up to 2500| SPM Leaver| Immediate Intake
RM 2,300 - RM 2,300 / month
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Salary: RM2000-RM2500
Working Days: 5 days, 2 days off
Working Location: Ara Damansara
Job Duties:
- Customer Support: Provide technical support to customers via phone, email, or live chat, ensuring timely resolution of issues and maintaining customer satisfaction.
- Troubleshooting: Diagnose and resolve technical issues related to hardware, software, or service configuration, guiding customers through step-by-step solutions.
- Issue Escalation: Escalate unresolved technical problems to relevant departments or engineers while ensuring effective communication with customers throughout the process.
- Product Knowledge: Maintain up-to-date knowledge of company products and services, as well as industry trends, to assist customers more effectively.
- Documentation: Accurately document customer interactions, issues, and resolutions in the company’s ticketing system.
Qualification
Education: At least SPM , or Diploma graduate.
Experience: Fresh grads are welcome to apply
Job Types: Full-time, Permanent, Contract, Fresh graduate
Contract length: 24 months
Pay: From RM2,300.00 per month
Benefits:
- Flexible schedule
- Free parking
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental Pay:
- Attendance bonus
- Commission pay
- Overtime pay
- Performance bonus
Education:
- STM/STPM (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Language:
- Bahasa (Preferred)
- English (Preferred)
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