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Mandarin Customer Care (Reservation App)

RM 3,600 - RM 3,900 / Per Mon


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  • Respond to customer inquiries via phone, email, or chat.
  • Assist customers with hotel reservations, cancellations, and modifications.
  • Provide information about hotel amenities, locations, and policies.
  • Troubleshoot issues related to bookings and escalate when necessary.
  • Handle complaints and ensure customer satisfaction..
  • Keep records of customer interactions and transactions.
  • Stay updated on hotel policies, promotions, and system updates.
  • Education and Experience: Minimum SPM Graduated, Welcome Fresh-graduate.
  • Communication Skills: Excellent verbal and written communication skills
  • Customer-Centric: A strong focus on providing an outstanding customer experience
  • Problem-Solving: Ability to resolve customer issues efficiently and effectively
  • Technical Proficiency: Comfortable using computers, chat systems, and booking software
  • Willing relocate in George Town, Pulau Pinang.
  • Willing work in Rotational Shift.
  • Provide training.
  • Provide language allowance.
  • 5 working days. (9 hour per shift, including 1 hour lunch time)
  • EPF & SOSCO
  • Annual leave & Sick Leave.