Mandarin Customer Care (Reservation App)
RM 3,600 - RM 3,900 / Per Mon
Original
Simplified
- Respond to customer inquiries via phone, email, or chat.
- Assist customers with hotel reservations, cancellations, and modifications.
- Provide information about hotel amenities, locations, and policies.
- Troubleshoot issues related to bookings and escalate when necessary.
- Handle complaints and ensure customer satisfaction..
- Keep records of customer interactions and transactions.
- Stay updated on hotel policies, promotions, and system updates.
- Education and Experience: Minimum SPM Graduated, Welcome Fresh-graduate.
- Communication Skills: Excellent verbal and written communication skills
- Customer-Centric: A strong focus on providing an outstanding customer experience
- Problem-Solving: Ability to resolve customer issues efficiently and effectively
- Technical Proficiency: Comfortable using computers, chat systems, and booking software
- Willing relocate in George Town, Pulau Pinang.
- Willing work in Rotational Shift.
- Communication Skills: Excellent verbal and written communication skills
- Provide training.
- Provide language allowance.
- 5 working days. (9 hour per shift, including 1 hour lunch time)
- EPF & SOSCO
- Annual leave & Sick Leave.
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