E-commerce Assistant (Order Fulfillment & Customer Service)

We are seeking an E-commerce Assistant with experience in managing Lazada and Shopee platforms to join our dynamic team. The primary responsibility of this role is to handle order fulfillment and provide exceptional customer service to ensure a seamless shopping experience for our customers. Key Responsibilities: 1. Manage and process orders on Lazada and Shopee platforms promptly and accurately. 2. Coordinate with logistics partners to ensure timely delivery of orders to customers. 3. Monitor inventory levels and update product listings as needed. 4. Respond to customer inquiries and resolve issues related to orders, shipping, and product inquiries in a professional and timely manner. 5. Maintain a high standard of customer service to uphold the company's reputation and foster customer loyalty. 6. Monitor sales performance and provide regular reports to the management team. 7. Collaborate with the marketing team to execute promotional campaigns and optimize product visibility on e-commerce platforms. 8. Stay updated on industry trends, competitor activities, and e-commerce best practices to identify opportunities for growth and improvement. Requirements: 1. Proven experience working with Lazada and Shopee platforms is essential. 2. Excellent communication and interpersonal skills. 3. Strong attention to detail and ability to multitask in a fast-paced environment. 4. Proficient in Microsoft Office applications, especially Excel. 5. Ability to work independently and as part of a team. 6. Prior experience in e-commerce, customer service, or related fields is preferred. 7. Knowledge of nuts or FMCG industry is a plus. 8. Fluency in English and Bahasa Malaysia.