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Customer Service Executive (Nearby LRT Subang Jaya)

  • Full Time, onsite
  • BRAINHUNTERS WORKFORCE SOLUTIONS SDN. BHD.
  • Subang Jaya, Malaysia
RM 2,200 - RM 2,500 / month

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Customer Service

Location : Subang Jaya

24/7 rotational shift basis

Salary RM 2,200 - 2,500

Job Responsibilities:

  • to operate the telephone stations to receive, filter and transmit all incoming calls.
  • to answer incoming enquiries from members and clients with regards to the program and accessibility to healthcare providers or benefits under their respective plans.
  • to entertain members’ complaints and channel them to the respective internal units for appropriate response and ensure that the members will be promptly informed of the results or decision.
  • to attend to request for letters of guarantee for secondary and tertiary care (for specialists and hospitals) and perform the validation necessary coverage checks strictly based on entitlement and limits.
  • to issue and ensure delivery of the letters of guarantee to the patient or providers of their choice strictly based on entitlement and limits.
  • to interact and communicate with members on procedures of personal claims and their processing.
  • to be responsible for each incoming enquiry and complaint and to channel them to the appropriate internal units for response.
  • to assist with other duties as directed by the Supervisors or Head of Department from time to time.

Requirement:

  • Call centre experience with more than 6 months of experience
  • Excellent communication skills in both English and Bahasa

* Age limist 25- 35

Job Type: Full-time

Pay: RM2,200.00 - RM2,500.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Supplemental Pay:

  • Overtime pay

Education:

  • Diploma/Advanced Diploma (Preferred)

Experience:

  • Customer Care Specialist: 1 year (Preferred)