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Customer Service Executive (Nearby LRT Subang Jaya)
RM 2,200 - RM 2,500 / month
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Customer Service
Location : Subang Jaya
24/7 rotational shift basis
Salary RM 2,200 - 2,500
Job Responsibilities:
- to operate the telephone stations to receive, filter and transmit all incoming calls.
- to answer incoming enquiries from members and clients with regards to the program and accessibility to healthcare providers or benefits under their respective plans.
- to entertain members’ complaints and channel them to the respective internal units for appropriate response and ensure that the members will be promptly informed of the results or decision.
- to attend to request for letters of guarantee for secondary and tertiary care (for specialists and hospitals) and perform the validation necessary coverage checks strictly based on entitlement and limits.
- to issue and ensure delivery of the letters of guarantee to the patient or providers of their choice strictly based on entitlement and limits.
- to interact and communicate with members on procedures of personal claims and their processing.
- to be responsible for each incoming enquiry and complaint and to channel them to the appropriate internal units for response.
- to assist with other duties as directed by the Supervisors or Head of Department from time to time.
Requirement:
- Call centre experience with more than 6 months of experience
- Excellent communication skills in both English and Bahasa
* Age limist 25- 35
Job Type: Full-time
Pay: RM2,200.00 - RM2,500.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental Pay:
- Overtime pay
Education:
- Diploma/Advanced Diploma (Preferred)
Experience:
- Customer Care Specialist: 1 year (Preferred)
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