Mandarin Client Support Specialist 中文客服专员
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Availability Status
This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.
Requirements:
- Fluency in Traditional Mandarin (speaking, reading, and typing) is required.
- Average English communication skills would be an advantage.
- Willingness to work Monday to Friday (9am -6pm) including public holidays.
- Able to work in KL Sentral (fully on-site office, easily accessible by LRT and MRT).
- Interest in customer service and serving China Market.
- at least 1 year customer service experience
- Ability to proactively and independently work towards meeting targets and goals.
- Experience in serving China Market is a plus point!
Job Description:
- Respond to customer inquiries via phone, email, and live chat, providing timely and accurate information.
- Resolve customer issues efficiently, aiming for first-contact resolution whenever possible.
- Assist customers with account-related queries, transaction details, and general service inquiries.
- Document interactions and maintain detailed records of customer communications and resolutions.
- Collaborate with internal teams to address complex issues and improve service delivery.
- Stay updated on company products, services, and industry trends to offer relevant support.
- Contribute to continuous improvement by providing feedback and suggestions on service processes.
职位类型:全职, 应届生, 终身制
薪资: RM3,000.00至RM4,500.00(每月 )
通勤/搬迁能力:
- Kuala Lumpur: 稳定通勤,或在开始工作前计划搬家 (首选)
教育背景:
- Associate (首选)
工作语言:
- 中文 (首选)