Receptionist Cum Admin Assistant - 前台兼行政助理

Location: Bangsar South, Kuala Lumpur Job Highlight: Attractive benefits, insurance/medical/dental. Career Growth Opportunity as our company is growing. Performance Incentive, Allowance and 13months Salary. Job Description: Answering incoming calls, emails & chat transactions from customers on inquiries, complaints, problem solving and to provide quality service that exceeds the guest's expectation, coupled with real-time escalations. Listen attentively to customer needs, concerns and demonstrate empathy while maximizing opportunity to build rapport with the customer. Helping maintain workplace security by maintaining visitor logs. Perform other clerical receptionist duties such as filing, photocopying, etc. Performing ad-hoc administrative duties. Job Requirements Candidate must possess at least SPM certificate and above. Fresh graduates also encourage to apply. Pleasant personality, polite and tactful. Good communication skills. Good at computer usage eg: Microsoft Office. Mandarin speaking is an advantage to hire, because most of our client is come from China. 职位亮点： 优厚福利：包括保险、医疗及牙科保障。 职业发展机会：公司正处于快速发展阶段，具备良好的晋升潜力。 有竞争力的薪酬：绩效奖励、津贴及第13个月薪水。 职位描述： 接听客户来电、回复邮件和在线聊天，处理客户的咨询、投诉及问题解决，提供超出客户期望的优质服务，并及时进行必要的升级处理。 耐心倾听客户的需求和关注点，展现同理心，并有效建立良好的客户关系。 维护工作场所安全，负责登记访客记录。 进行其他前台文书工作，例如文件归档、复印等。 执行其他临时行政工作。 职位要求： 拥有至少SPM（相当于高中）学历或以上。 鼓励应届毕业生申请。 具有良好的性格，待人有礼貌并处事灵活。 具备良好的沟通技巧，以客户为导向。 熟练使用Microsoft Office（如Word, Excel, PowerPoint）。 会说普通话者优先，因为大多数客户来自中国。 此职位适合希望在充满活力的环境中发展行政和客户服务技能的候选人。