Quality Management Executive / Senior Executive - 质量管理执行专员

Location: Bangsar South, Kuala Lumpur Job Highlight: Attractive benefits, insurance/medical/dental. Career Growth Opportunity as our company is growing. Performance Incentive, Allowance and 13months Salary. Job Responsibilities: ISO 9001 Compliance and Quality Management Policies: Implement, manage, and maintain compliance with ISO 9001 standards across departments to ensure consistency in quality processes. Develop and update quality management policies and standard operating procedures (SOPs), ensuring alignment with ISO 9001 and industry standards. Conduct regular internal audits and compliance checks, identifying non-conformities and facilitating corrective and preventive actions to uphold quality standards. Performance Management and High-Performance Culture: Support the performance management process by assisting with goal setting, KPIs, and developing frameworks to assess and enhance employee performance. Work with department heads to design performance appraisals, set measurable KPIs, and implement feedback mechanisms to drive accountability and a high-performance culture. Facilitate feedback sessions and ensure that appraisal processes are fair, objective, and aligned with the organization’s performance standards. Quality Management Systems (QMS): Develop, document, and maintain the Quality Management System (QMS) to align with organizational quality goals and continuous improvement objectives. Ensure that all departments follow established SOPs and quality policies, conducting training sessions as needed to improve adherence. Monitor the effectiveness of the QMS by tracking performance metrics, analyzing trends, and recommending improvements to enhance efficiency and reduce errors. Change Management: Support organizational change initiatives by developing and implementing change management plans, especially for quality improvement and compliance processes. Facilitate clear and consistent communication regarding changes, ensuring all employees understand new policies, processes, or goals. Conduct training sessions to equip employees with the skills and knowledge needed to adapt to changes and promote acceptance. Compliance Oversight: Ensure the organization’s adherence to employment laws, quality standards, and internal policies by conducting audits and assessments regularly. Coordinate with relevant departments to monitor compliance and identify any areas for improvement, developing action plans as necessary. Conduct regular reviews and updates to quality and compliance policies, keeping up-to-date with changes in regulations and industry standards to ensure continued compliance. Documentation and Reporting: Maintain comprehensive and accurate documentation of ISO 9001 compliance, QMS records, performance management data, and audit results. Generate and present reports on quality performance, compliance status, and improvement activities for management review. Ensure all records are accessible, up-to-date, and securely stored to facilitate audit reviews and compliance checks. Stakeholder Engagement and Support: Work closely with internal stakeholders across departments to ensure alignment with quality standards and policies. Provide guidance and support on quality and compliance matters, acting as a resource for departments needing assistance with ISO, QMS, or performance-related concerns. Coordinate with external auditors and regulatory bodies to manage external audits and maintain certifications. Requirement: Bachelor’s degree in Quality Management, Business Administration, or a related field. Strong expertise in ISO 9001 standards, QMS, and performance management frameworks. Experience in change management and ability to facilitate employee transitions effectively. Knowledge of employment laws and quality standards for regulatory compliance. 职位亮点： 优厚福利：包括保险、医疗及牙科保障。 职业发展机会：公司正处于快速发展阶段，具备良好的晋升潜力。 有竞争力的薪酬：绩效奖励、津贴及第13个月薪水。 职责范围： ISO 9001 合规性与质量管理政策： 实施、管理并保持各部门符合 ISO 9001 标准，确保质量流程的一致性。 制定和更新质量管理政策及标准操作程序（SOP），确保符合 ISO 9001 标准及行业标准。 定期进行内部审计和合规性检查，识别不合格项并推动纠正与预防措施，以维持质量标准。 绩效管理与高绩效文化： 支持绩效管理过程，协助目标设定、关键绩效指标（KPI）制定，并建立评估与提升员工绩效的框架。 与各部门负责人合作设计绩效评估，设定可衡量的 KPI，并实施反馈机制，推动问责制和高绩效文化。 主导反馈会议，确保绩效评估过程公平、公正，并与公司绩效标准对齐。 质量管理体系（QMS）： 开发、文档化并维护质量管理体系（QMS），确保与组织质量目标和持续改进目标对齐。 确保各部门遵循已制定的 SOP 和质量政策，并根据需要开展培训，提高遵循度。 通过跟踪绩效指标、分析趋势，监控 QMS 的有效性，并提出改进建议以提高效率并减少错误。 变革管理： 支持组织的变革管理计划，尤其是质量改进和合规流程的实施。 确保变革过程中的沟通清晰一致，确保所有员工理解新政策、流程或目标。 组织培训，帮助员工掌握适应变化所需的技能和知识，并促进变革的接受度。 合规监督： 通过定期进行审计和评估，确保公司遵守劳动法、质量标准和内部政策。 与相关部门协调，监控合规性并识别改进领域，必要时制定行动计划。 定期审查和更新质量及合规政策，确保符合最新的法规变化和行业标准，保持持续合规。 文档管理与报告： 保持ISO 9001 合规性、QMS 记录、绩效管理数据和审计结果的准确文档。 生成并呈报质量绩效、合规状况和改进活动的报告，供管理层审核。 确保所有记录安全存储，并确保记录可随时查阅，以方便审计和合规检查。 利益相关者参与与支持： 与公司各部门密切合作，确保质量标准和政策的对齐。 提供质量与合规方面的指导和支持，成为部门解决 ISO、QMS 或绩效问题的资源。 协调与外部审计师和监管机构的合作，管理外部审计并维护认证。 任职要求： 质量管理、工商管理或相关专业的学士学位。 精通 ISO 9001 标准、QMS 及绩效管理框架。 具备变革管理经验，并能够有效推动员工过渡。 熟悉劳动法和质量标准，具备合规监管知识。