Epicareer Might not Working Properly
Learn More

Technical Support Engineer

RM 2,000 - RM 5,000 / Per Mon


Original
Simplified

We are looking for a Technical Support Engineer to assist our customers with troubleshooting and resolving technical issues related to our products.

Your main responsibilities will include:

  • Providing support via phone, email, and chat.
  • Diagnosing and fixing software and hardware problems.
  • Assisting customers with product setup and configuration.
  • Communicating with customers/dealers regarding aftersales issues.
  • Documenting issues and solutions in our knowledge base.
  • Collaborating with engineering teams to report bugs and suggest improvements.
  • Conducting training sessions for customers on product features.
  • Monitoring systems to proactively address potential issues.

Join us and help deliver exceptional support to our customers!

  • Candidates must possess at least a Degree in Computer Science or IT. However, those with Electrical, Biomedical, or Electronic Engineering Degrees are also encouraged to apply.
  • Basic computer knowledge is a must.
  • Required language(s): English.
  • Both experienced candidates and fresh graduates are encouraged to apply.
  • Strong problem-solving skills and technical knowledge.
  • Excellent communication and customer service abilities.
  • Experience with troubleshooting software and hardware issues.
  • Ability to work collaboratively in a team environment.
  • Medical insurance
  • Flexible working hours
  • Annual leave
  • EPF/SOCSO
  • Allowance (Mobile phone)
Similar Jobs

1d ago

Repair Management Officer
Asia Pacific Aircraft Component Services Sdn Bhd (Formerly Known As Sr Technics Malaysia Sdn Bhd)
A

Full Time, onsite, onsite

RM 5,500 / Per Mon

1d ago

CMC Planning Officer
Asia Pacific Aircraft Component Services Sdn Bhd (Formerly Known As Sr Technics Malaysia Sdn Bhd)
A

Full Time, onsite, onsite

RM 5,500 / Per Mon