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Operation Manager

RM 4,000 - RM 5,500 / Per Mon

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JOB DESCRIPTIONS

  • Reports and work closely with the operation department.
  • Attending to any correspondence and emails by customers, franchise or other department.
  • Liaise with different departments to improve performance and work efficiency.
  • Coach and Train staff in customer service and product knowledge.
  • SOP to be followed by outlet and be emphasize by operation.
  • Co-operate and teamwork within department.
  • To manage and supervise operation members.
  • To manage and supervise outlet staffs.
  • To monitor and overseeing Sales.
  • To monitor order / purchase.
  • Reporting to General Manager on any issue unsettle and need urgency.
  • Any request report from top management on outlet issues.

SPECIAL TASK IN OPERATION TEAMS

  • Social Media Controller
  • Business Hour Controller
  • Bulk Order Controller
  • Complaint Controller
  • Master list Compiler for Daily Sales Record
  • Outlet Ranking Compiler
  • Coffee Project Controller
  • R&D Coffee Project

Job Type: Full-time

Pay: RM4,000.00 - RM5,500.00 per month

Benefits:

  • Free parking
  • Health insurance
  • Professional development

Schedule:

  • Fixed shift
  • Monday to Friday

Supplemental Pay:

  • Yearly bonus

Ability to commute/relocate:

  • Cheras Selangor: Reliably commute or planning to relocate before starting work (Preferred)

Willingness to travel:

  • 50% (Preferred)