Outbound Customer Service (Sales) - Sunway Pinnacle

Responsibilities:

• Conduct follow-up calls or chats for customers who have expressed interest in specific products or services.
• Provide detailed product information and address customer inquiries effectively.
• Proactively identify opportunities to upsell and cross-sell related products and services during customer interactions.
• Offer personalized recommendations to enhance the customer's shopping experience and maximize sales.
• Maintain a friendly, professional, and helpful demeanor, ensuring that each customer interaction is positive and memorable.
• Exhibit resilience and an openness to feedback for continuous self-improvement.
• Collaborate with the marketing team by actively participating in various promotional campaigns.
• Execute campaign-specific tasks, including product launches and special offers, as requested.

Job Requirements:

• Minimum SPM qualification (candidates with PMR and relevant experience will be considered).
• Demonstrated resilience and an ability to accept feedback constructively.
• Strong adaptability to thrive in a constantly changing work environment.
• Ambitious and eager to learn, with a commitment to gaining product knowledge and mastering sales strategies.

Working Hours: 10am-7pm or 11am-8pm

Join our team as an Online experience specialist and play a pivotal role in delivering exceptional customer experiences while contributing to our retail success. Your dedication and skills will be instrumental in elevating our brand's reputation and driving sales growth.

Job Types: Full-time, Contract
Contract length: 3 months

Pay: RM1,800.00 per month

Benefits:

• Professional development

Schedule:

• Rotational shift

Supplemental Pay:

• Commission pay

Experience:

• Sales: 1 year (Required)