NOC Engineer

To support daily operations of company IP Core Network, monitor network status, monitor and manage trouble tickets, provides remote assistance to engineers and customer, liaise with vendors and customers to resolve network issues. Roles & Responsibilities 1. Monitors alerts/trouble tickets to ensure that service levels are being met. 2. Manages alerts/trouble tickets during an outage including providing internal notifications. 3. Maintain and ensure the network infrastructure is well integrated, properly configured, tested, and secure. 4. Remotely tests lines, trunks, and other facilities. 5. Makes device configuration changes. 6. Provide remote troubleshooting support for Field Services technicians. 7. Provides customers with ticket status updates, and completes customer callbacks when the trouble has been resolved. 8. Operate, analyze and resolve customer’s and network issues and propose technical resolution in time. 9. Provide remote support for the installation and configuration of the switches and routers. 10. Responsible for the preparing and maintenance of the log troubleshooting notes and network trouble tickets. 11. Liaise with the telecommunication provider on line related matters. 12. Work in the diverse group of the network operation officers for the repair activity of Fiber optic cable 13. Coordinating and reports on: • Operations processes and procedures • Scheduled maintenance activities • Trouble tickets • Alarms Requirements 1. Diploma or Bachelors’ degree in Computer /communication engineering or equivalent. 2. CCNA or any equivalent certification is an advantage. 3. Minimum three (1) year of experience in network and telecommunication field.