Bellman

• Manage the guest experience by ensuring the following is provided:- • Thoughtful and attentive with relaxed efficiency. • Complete responsiveness to the desire of our guest. • The quality of hospitality is optimised. • Project the Malaysian image by following the Malaysian way of salutation. • Secure and identify guest luggage upon arrival and departure. • Greet guests and hotel patrons at all times while on duty. • Demonstrate facilities and equipment in the room. • Familiarize the guest with the hotel services and facilities, and answer any questions about the city • Ensure all luggage’s are checked and tagged properly without causing any confusion or making errors.