Front Office Manager

Key Responsibilities: Guest Services: Manage and oversee the entire front office operations (reception, concierge, reservations, etc.). Ensure guest satisfaction by responding to complaints, requests, and inquiries in a timely and professional manner. Handle VIP guests, ensuring personalized attention and memorable experiences. Monitor and ensure the quality of service standards provided by the team. Team Leadership: Recruit, train, and supervise front office staff (receptionists, bellboys, concierges, etc.). Prepare staff schedules, ensuring optimal coverage during peak hours. Conduct performance evaluations and provide feedback, coaching, and mentoring to staff. Operational Efficiency: Maintain proper room inventory and handle reservations to maximize occupancy and revenue. Oversee the check-in and check-out process, ensuring seamless operations. Coordinate with housekeeping and maintenance departments to address guest needs promptly. Monitor daily reports and ensure all transactions are properly documented. Financial Responsibilities: Manage the front office budget, control expenses, and optimize operational costs. Ensure accurate billing and cashiering functions, maintaining accountability for revenue handling. Review financial statements, prepare forecasts, and implement strategies to meet targets. Communication: Serve as the point of contact between management, staff, and guests. Regularly communicate with other departments to ensure guest satisfaction and resolve operational challenges. Attend meetings and contribute to the overall strategic direction of the hotel. Health & Safety Compliance: Ensure all front office operations adhere to health, safety, and legal standards. Address emergency situations efficiently and provide solutions to maintain the well-being of guests and staff.