HOTEL FRONT DESK OFFICER
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A Front Desk Officer in a hotel is responsible for ensuring that guests have an excellent first impression upon arrival and providing continuous support throughout their stay. This role includes handling guest check-ins, check-outs, inquiries, reservations, and providing high-level customer service in a fast-paced environment. ________________________________________ Key Responsibilities: 1. Guest Check-In and Check-Out 2. Reservations Management 3. Guest Inquiries and Customer Service 4. Handling Payments and Billing 5. Handling Guest Requests and Special Arrangements 6. Communication and Coordination 7. Security and Safety 8. Administrative Tasks 9. Ensuring Cleanliness and Organization of Front Desk Area 10. Providing a High Level of Customer Service
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