FRONT DESK/ RECEPTIONIST

Key Responsibilities of a Dental Front Desk Receptionist: Patient Greeting & Check-In: Welcome patients when they arrive at the clinic. Verify patient details, insurance information, and update records as needed. Ensure patients complete any necessary forms or documents. Managing Appointments: Schedule, reschedule, or cancel appointments based on patient needs and availability. Maintain an organized calendar for the dental office. Confirm upcoming appointments and send reminders to patients. Insurance Verification & Billing: Collect insurance information from patients and verify coverage for treatments. Process payments for dental services, including co-pays and outstanding balances. Provide receipts and manage billing inquiries. Answering Phones & Emails: Answer incoming calls, address patient questions, and route calls to the appropriate team members. Respond to inquiries via email or online platforms. Handle appointment scheduling over the phone or via the clinic's patient portal. Record Management: Maintain accurate and up-to-date patient records in the clinic's system. Ensure all required documentation is complete, including medical histories, treatment plans, and consent forms. Customer Service: Provide exceptional service to patients, addressing concerns and offering assistance. Handle any patient complaints or issues professionally and escalate them when necessary. Ensure a positive and caring environment for patients. Coordination with Dental Team: Work closely with the dental hygienists, dentists, and other staff to ensure smooth patient flow. Ensure that the dental team is aware of patient needs or concerns before they enter treatment rooms. Clinic Organization & Cleanliness: Keep the front desk area clean, organized, and well-stocked with necessary supplies like forms, pens, and brochures. Ensure waiting areas are welcoming, tidy, and comfortable for patients.