Customer Service & Telemarketers (Unlimited Commissions)

Job Responsibilities: • Call Outbound provided leads via Carsome’s CRM system & handle WhatsApp enquiries from website. • Attend to customer enquiries by providing correct information regarding Carsome’s used car business product & service offerings. • Support customers in account registration and test drive booking process • Remind and confirm customers’ test drive appointment(s) • Proactively persuade customer to reconsider appointment cancellations. • Proactively inform customer of ongoing deals and promotion. • Deliver a high level of customer satisfaction and delight in carrying out responsibilities. • Correctly identifying, assessing, and resolving customers' true needs by clarifying the problem/issue; determining the root cause; selecting and explaining the best solution to problem. • Always insisting on providing the most accurate and valid information to customers by using relevant Carsome methods and/or tools provided. • Uphold high standards of prudence and discretion in processing and maintaining customer interaction records and account details, and carefully logging customer information where applicable using Carsome tools provided. • Call Outbound provided leads via Carsome’s CRM system & handle WhatsApp enquiries from website. • Attend to customer enquiries by providing correct information regarding Carsome’s used car business product & service offerings. • Support customers in account registration and test drive booking process • Remind and confirm customers’ test drive appointment(s) • Proactively persuade customer to reconsider appointment cancellations. • Proactively inform customer of ongoing deals and promotion. • Deliver a high level of customer satisfaction and delight in carrying out responsibilities. • Correctly identifying, assessing, and resolving customers' true needs by clarifying the problem/issue; determining the root cause; selecting and explaining the best solution to problem. • Always insisting on providing the most accurate and valid information to customers by using relevant Carsome methods and/or tools provided. • Uphold high standards of prudence and discretion in processing and maintaining customer interaction records and account details, and carefully logging customer information where applicable using Carsome tools provided. Requirements • Education: SPM/Diploma/Degree • Proven Customer Support/Service - Telemarketing, Sales. • Able to work during weekends. • Prior professional experience in automotive industry preferred but not compulsory. • Prior professional exposure in hospitality industry highly valued. • Candidate must willing to work on Public holiday,Weekend and alternate 6 days • Location is at Ara damansara,PJ • Strong Mandarin, English & Bahasa Malaysia communication skills. • Open to fresh graduates with strong communication skills. Technical Competence: • Strong phone contact handling skills and active listening • Adequate computer proficiency and familiar with common CRM systems and practice Behavioural Requirements: • Flexible, open minded, empathetic, competitive, proactive. • Emphathetic customer orientation and ability to adapt/respond to different types of characters. • Accountable, able to multi-task, adaptable to changes quickly, open to learning, customer centric, committed to personal and team objectives, able to work under pressure, good time management, team player