Medical Support Assistant-Rehab and Extended Care

Medical Support Assistant:

Major duties include but are not limited to:

• Scheduling and rescheduling patients for treatment; interviewing patients for appointments;
• Referring patients to other medical specialty clinics
• Perform front desk duties, receives telephone calls, and visitors to the MSA unit
• Providing information to patients necessary to resolve complaints
• Interacting with both internal and external customers
• Reviewing and documenting medical outpatient and inpatient electronic health records, as well as administrative records
• Verifying third party insurance and updating information in the Insurance Capture Buffer (ICB) system
• Obtaining medical information from patients
• Coordinating information and actions related to patient care and services
• Scheduling appointments in accordance with VHA national scheduling guidelines
• Consult with clinic staff when processing physician scheduling and administrative orders.
• Advises clinical staff on current administrative processes
• Relaying messages to appropriate staff inside or outside of the unit, scheduling appointments, including interpreting, and verifying provider orders in accordance with VHA national scheduling guidelines.
• Entering no-show information
• Monitoring appointment requests from multiple electronic sources
• Participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic
• Monitoring both inpatient and outpatient appointments in areas of responsibility
• Verifying and updating demographics and insurance information when patients check-in for appointments
• Coordinates administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status (i.e., TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.

Work Schedule: Monday-Friday, 7:30am-4:00pm
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 000000
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Starting at $35,510 Per Year (GS 3-5)