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Account Admin

RM 2,500 - RM 2,500 / month

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Common Responsibilities:

  • Account Management:
    • Maintain and update customer or client accounts, ensuring all information is accurate and current.
    • Ensure proper documentation for all account transactions or modifications.
  • Customer Support:
    • Provide assistance to customers regarding account-related inquiries, such as billing questions, order status, or account features.
    • Troubleshoot and resolve issues related to accounts, working with other departments (e.g., billing, tech support) when necessary.
  • Billing and Invoicing:
    • Prepare and send invoices to clients, ensuring that all billing information is accurate and up to date.
    • Monitor payments and follow up on overdue accounts, if applicable.
  • Reporting:
    • Generate reports related to account activity, payments, usage, or other key metrics.
    • Provide regular updates or summaries to management or other relevant departments.
  • Coordination with Other Departments:
    • Work closely with teams such as Technician to ensure a seamless customer experience.
    • Assist in managing account-related projects, such as onboarding new clients or implementing system upgrades.
  • Compliance:
    • Ensure that accounts adhere to company policies and legal regulations.
    • Help track and follow up on contracts, renewals, and compliance documentation.