Senior E-commece Executive
RM 4,000 - RM 6,000 / month
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- -E-commerce Strategy and Management: -Develop and execute the e-commerce strategy in line with the company’s business objectives. -Oversee the day-to-day management of e-commerce platforms, including product uploads, pricing, promotions, and inventory management. -Ensure seamless integration between e-commerce platforms and other business systems (e.g., CRM, ERP). -Product Listings and Optimization: -Ensure product listings are accurate, compelling, and optimized for search engines (SEO) and user experience. -Coordinate with product teams to ensure timely updates to product catalogs, images, descriptions, and pricing. -Implement strategies for improving product visibility and sales conversions on the website. -Sales and Revenue Generation: -Monitor and analyze online sales performance, identify trends, and adjust strategies to meet sales targets. -Develop and implement promotional campaigns to drive traffic and increase conversions, such as seasonal offers, flash sales, and bundle promotions. -Track key performance indicators (KPIs) such as conversion rates, cart abandonment rates, and average order value. -Customer Experience Optimization: -Ensure a seamless and user-friendly shopping experience on e-commerce platforms. -Monitor and improve website speed, usability, and mobile responsiveness. -Manage customer feedback and resolve issues to maintain high levels of customer satisfaction and loyalty. -Data Analysis and Reporting: -Utilize web analytics tools (e.g., Google Analytics, Shopify, or Magento analytics) to track website performance, traffic sources, user behavior, and conversion rates. -Generate regular reports on e-commerce metrics and performance to identify areas for improvement. -Analyze competitors’ websites and industry trends to identify opportunities for growth. -Collaboration and Cross-Functional Support: -Work closely with digital marketing teams to develop and execute targeted online marketing campaigns (e.g., SEO, SEM, email marketing, and social media). -Coordinate with logistics and customer service teams to ensure smooth order fulfillment, delivery, and customer support. -Collaborate with IT teams to ensure website functionality and resolve any technical issues promptly. -Inventory and Order Management: -Oversee stock levels and coordinate with the supply chain and inventory management teams to prevent stockouts or overstocking. -Ensure accurate order fulfillment and manage returns and exchanges efficiently.
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