Tour Manager
RM 4,000 - RM 6,000 / Per Mon
Original
Simplified
- Lead, mentor, and manage a team of tour consultants to achieve departmental goals.
- Ensure accurate updates of work-in-progress (WIP) bookings and maintain customer inquiry records in trackers.
- Organise weekly department meetings to review progress, provide feedback, and strategise for future initiatives.
- Develop and monitor key performance indicators (KPIs) to improve team and departmental performance.
- Foster a positive and collaborative work environment that encourages teamwork and innovation.
- Oversee the design, pricing, and execution of domestic and international tour packages to ensure they cater to client needs.
- Collaborate with the Product Development Team to select tour products and identify suppliers.
- Create and execute marketing strategies to promote tour products and boost customer engagement.
- Ensure timely and professional client communication via phone and email.
- Provide accurate information on travel-related matters, including airfares, itineraries, and tour packages.
- Monitor and analyse key performance metrics to ensure alignment with departmental goals and identify areas for improvement.
- Resolve internal and external conflicts to maintain smooth operations and excellent client relationships.
- Build and maintain relationships with local and international partners to ensure compliance and foster mutual growth.
- Manage the Tours Department budget, ensuring profitability and preparing financial reports for senior management.
- Mentor and train new team members to ensure effective integration and skill development.
- Stay updated on travel trends, new destinations, and emerging customer preferences.
- Ensure compliance with all travel industry regulations and safety standards.
- Prepare detailed reports on team performance, progress, and departmental developments.
- Minimum 8 years of experience in the tourism and travel industry, with at least 4 years in a leadership role.
- Bachelor’s degree in Tourism, Hospitality, Business Administration, or related fields.
- Strong leadership, organisational, and communication skills.
- Proficiency in travel management software and tools.
- Demonstrated ability to develop KPIs, manage budgets, and drive operational excellence.
- In-depth knowledge of travel destinations, industry regulations, and cultural nuances.
- Competitive salary based on experience.
- Medical allowance and travel discounts for employees.
- Flexible working hours and work-life balance initiatives.
- Professional growth opportunities, including training and certifications.Collaborative and supportive work culture that values creativity and innovation.
- Opportunities to participate in industry events and familiarisation trips.
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