Customer Service & Logistics Executive

• Responsible to deliver one-stop customer service in resolving customer's enquiries with accurate clarification.
• Offering customer service elements that are specific to logistics operations including fulfillment, speed, quality and cost.
• Liaise, coordinate and follow up closely with all related departments (Internal/External) to ensure customers' expectation are met and all customers' requests are completed agreed.
• Works with clients who have complaints, orders or require information about products/services purchased. Provide solutions to individualized situations and prioritize the customer's need.
• Update customers on the schedule as arranged and keep customers updated on the progress of their both inbound and outbound shipments.
• Build positive relationship with customer for customer retention and growth of business.
• Resolve service issues by clarifying customer complaints, determining the cause of the problem and provide the best solution to resolve the issues.
• Evaluate and select reliable services provider. Monitor the performance and address any issues to ensure timely and efficient for all shipments.
• Coordinate the entire logistics operations including process customer order, issuing invoice, custom clearance, transportation arrangement, warehousing / receiving of goods and delivery to customers.
• Collect and analyze service issue and carrier quality information and develop clear and concise report included cost saving proposal.
• Monitor incoming & outgoing shipments in a timely manner, including freight forwarding functions such as booking, issuing Delivery Orders, etc. Checking and confirming order status on pick-up and deliveries. Analyze freight bills for customer specific required information.
• Liaising with customer & functional departments on delivery and generate report.
• Adhere to escalation procedures and produce situation corrective action.
• Manage, coach, train & supervise junior level to ensure compliance to company's SOP
• Any job assigned from the superior from time to time.

• Posses at least Diploma/Degree in Logistics, Supply Chain Management or any other relevant field of study.
• At least 1-2 years working experience in customer service or marketing experience, logistics & supply chain management will be preferred.
• Fresh Graduate are welcome to apply.
• Knowledge in Oversea Import Regulation & Requirement would be an added advantage.
• Knowledge for Microsoft Office
• Proficient in oral & written English Language, Malay and Mandarin (due to communication is suppliers from China and Taiwan).
• Good communication & negotiation skill.
• Ability to work effectively to tight datelines with minimum supervision.

Monday to Friday: 9 am - 7 pm

Saturday: 9 am - 1 pm

Saturday - closed

• EPF
• SOCSO
• AL
• MC
• Insurance