Customer Service Officer (Mandarin Speakers Preferred)

RM 3,000 - RM 4,500 / Per Mon

Apply on

Original

Simplified

Respond to customer inquiries via phone and email in a timely and professional manner.
Provide accurate product and service information to customers.
Resolve customer issues, complaints, and concerns efficiently.
Maintain detailed and updated records of customer interactions.
Follow communication guidelines and standard operating procedures.
Work closely with other departments to address customer needs.
Meet personal and team targets for service quality and efficiency.

Able speak in English and Mandarin
High school diploma or equivalent
Previous experience in customer service or call center environment.
Strong verbal and written communication skills.
Ability to work in a fast-paced environment and handle high call volumes.
Good problem-solving and conflict-resolution skills.
Familiarity with customer service software and tools (e.g., CRM systems).
Strong attention to detail and ability to multitask.
Working hours: Monday to Friday (8AM – 5PM), Alternate Saturdays (8AM -12PM)

Competitive Salary with performance-based incentives.
Health and Wellness Benefits, including medical.
Retirement Savings Plan with employer matching (e.g., EPF, SOCSO).
Paid Time Off (PTO), including annual leave, sick leave, and public holidays.
Career Development Opportunities, including training, workshops, and certifications.
Team-Building Activities and company-sponsored social events.
On-site Facilities, such as a break room, pantry, and recreational areas.
Recognition Programs for top performers and employee achievements.