Admin Executive ( Mandarin Speaker )

Full Time, onsite
STEVE & CO ASIA (M) SDN BHD
Kuala Lumpur, Malaysia

RM 2,500 - RM 3,500 / Per Mon

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Functional Responsibilities / Work Expectations:1. Credit Controls

Ensure seamless and timely billing that is free from error and omission.
Issue statements correctly and communicate reminders on a timely manner.
Monitor collection closely at all times while adopting excellent inter-personal and client management skills. Relevant experience is a MUST
Properly administer all engagement contracts and filing records
Ensure client confidentiality, privacy and data protection are strictly adhered to.
Effective problem-solving skills in handling difficult clients, delinquent accounts, clients complaints, etc.
Monitor slow and non-paying clients tactfully.
Achieve near 100% collection recovery and continuously improve on debtors’ aging
A self-starter and highly motivated to drive collection targets
Provide any reporting required by the management from time to time
2. Client Onboarding
- Handle client inquiry with excellent response time and strive to onboard clients aggressively.
- Ensure a professional and welcoming atmosphere in the office.
- Serve visitors, clients and any physical contact point at first hand with positive impression.
- Support sales team and marketing team initiatives at all times.
- Perform all Know-your-customer (KYC) and customer due diligence before accepting new client
- Prepare all engagement contracts. Issue billing and follow up on collection if necessary.
- Adopt client first mentality with pleasant personality.
- Actively fulfil client requirements and listen to client feedback.
- Excellent interpersonal and communication skills
- Effective complaints handling
- Ensure client confidentiality, privacy and data protection are strictly adhered to.
- Support management effort to drive revenue and expand client onboarding possibilities.
  3. Risk Management
  - Administer all compliance requirements, policy and procedures.
  - Ensure client confidentiality, privacy and data protection are strictly adhered to.
  - Prepare reporting requirements to authority.
  - Attend and provide training internally to all team-members on latest compliance and risk management procedures.
  - Administer physical filing and digital filing.
  - Adopt an operationally efficient environment and continuously improve of productivity.
  - Gather, analyse and provide accurate and useful information to management from time to time.
    4. Office administration
    - Administer all account payables and liaise with vendors effectively.
    - Ensure client confidentiality, privacy and data protection are strictly adhered to.
    - Ensure clean, tidy and organised office environment at all times.
    - Replenish consumables, toiletries, stationeries, etc.
    - Manage all repairs and maintenance.
    - Handle any incoming calls, incoming and outgoing correspondence.
    - Have a pleasant personality.
    - Administer IT.
    - Process claims.
    - Administer filing and retrieval of records and data.
    - Provide all administrative support from time to time.

Qualifications:

Minimum Diploma in Business Administration and/or its equivalents
Related experience is a MUST.
Proficient in Microsoft Office (Word, Excel, Outlook) and accounting software (such as SQL, Bukku and Xero) will be added advantage.
Strong attention to detail, organization, interpersonal skills and time management skills.
Good in follow-up and reporting, ability to work independently, multitask, and handle confidential information with discretion.
Excellent written and verbal communication abilities in English and Bahasa Malaysia. Mandarin speakers will be an advantage.
Ability to start work with short notice will be an advantage.