Front Office Assistant

RM 2,500 - RM 2,800 / Per Mon

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To greet and welcome guests upon arrival.
To manage room reservations, check-ins and check-outs for hotel guests.
To provide information on rooms, rate and amenities.
To respond to emails and phone calls and messages promptly with professional manner.
To collaborate and communicate with other internal departments such as admin & housekeeping on related matters to ensure guest satisfaction
To assist guests efficiently, courteously and professionally in all front office related functions and to maintain a high standard of service and hospitality at all times.
To accommodate guests special requests whenever possible, resolving their problems and complaints, assist in pre-registration and room blocking whenever necessary.

At least High School or diploma in tourism and hotels management, additional qualifications will be an added advantage
Proven work experience as a Receptionist, Front Office Representative or similar role
Well-groomed, professional appearance.
Excellent customer service skills
Multitasking and time-management skills, with the ability to prioritize tasks
Proficiency in using hotel Property Management System (PMS) is an added advantage
Must be able to work shifts, over weekends, and on public holidays.