Inbound Sales English Speaker
RM 3,000 - RM 4,500 / Per Mon
Original
Simplified
- Inbound Calls: Handle incoming calls while maintaining strong sales and customer experience throughout the interaction.
- Consultative Selling: Identify customer needs and recommend new products or services to support their business success.
- Issue Resolution: Provide solutions within our support scope or guide customers to third-party or paid services when necessary.
- Troubleshooting: Resolve issues with client products on the first call whenever possible.
- Performance Metrics: Achieve targets in First Call Resolution, Conversion Rates, .NET Promoter Score, and New Sales.
- Interpersonal Skills: Excel in communication, multitasking, and prioritizing in a fast-paced, high-volume environment.
- Consultative Selling: Identify customer needs and recommend new products or services to support their business success.
- Experience: Customer service experience is required.
- Education: SPM holders with strong English skills are encouraged to apply.
- Sales: Previous sales experience is a bonus.
- Education: SPM holders with strong English skills are encouraged to apply.
- Inbound Support: Manage calls while ensuring excellent sales and customer experience.
- Consultative Sales: Identify needs and recommend suitable products or services.
- Problem Resolution: Provide solutions or guide customers to appropriate services.
- First-Call Fix: Resolve issues effectively on the initial call.
- Performance Goals: Meet targets for resolution rates, sales, and customer satisfaction.
- Key Skills: Strong communication, multitasking, and prioritization in fast-paced settings.
- Consultative Sales: Identify needs and recommend suitable products or services.
Similar Jobs