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Inbound Sales English Speaker

RM 3,000 - RM 4,500 / Per Mon


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  • Inbound Calls: Handle incoming calls while maintaining strong sales and customer experience throughout the interaction.
  • Consultative Selling: Identify customer needs and recommend new products or services to support their business success.
  • Issue Resolution: Provide solutions within our support scope or guide customers to third-party or paid services when necessary.
  • Troubleshooting: Resolve issues with client products on the first call whenever possible.
  • Performance Metrics: Achieve targets in First Call Resolution, Conversion Rates, .NET Promoter Score, and New Sales.
  • Interpersonal Skills: Excel in communication, multitasking, and prioritizing in a fast-paced, high-volume environment.
  • Experience: Customer service experience is required.
  • Education: SPM holders with strong English skills are encouraged to apply.
  • Sales: Previous sales experience is a bonus.
  • Inbound Support: Manage calls while ensuring excellent sales and customer experience.
  • Consultative Sales: Identify needs and recommend suitable products or services.
  • Problem Resolution: Provide solutions or guide customers to appropriate services.
  • First-Call Fix: Resolve issues effectively on the initial call.
  • Performance Goals: Meet targets for resolution rates, sales, and customer satisfaction.
  • Key Skills: Strong communication, multitasking, and prioritization in fast-paced settings.