Customer Success Manager
RM 5,000 - RM 8,000 / Per Mon
Original
Simplified
- Lead and manage the customer service team, providing guidance, support, and performance feedback.
- Develop and implement training programs to enhance team skills in customer service, communication, and conflict resolution
- Serve as the primary point of contact for key clients and oversee the resolution of customer complaints and escalations
- Identify and implement process improvements to enhance service efficiency and customer satisfaction.
- Collect and analyze customer service data to generate reports and insights for continuous improvement.
- Coordinate with other departments to ensure a seamless customer experience and address any interdepartmental issues
- Develop and implement training programs to enhance team skills in customer service, communication, and conflict resolution
- Proven experience in a customer service leadership role, preferably in a similar industry.
- Strong leadership, communication, and interpersonal skills.
- Excellent problem-solving abilities and a proactive approach to customer service.
- Experience in training and developing teams.
- Familiarity with customer service software and tools.
- Ability to analyze data and use IT to drive decisions.
- Bachelor's degree in Business Administration, Communications, or a related field.
- Strong leadership, communication, and interpersonal skills.
- Working hours : Monday - Friday (Semi flexi working hours)
- Working location : Jalan Kia Peng, Kuala Lumpur, 50450 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia
Benefits:
- Casual Attire
- Weekly Incentive
- Hot-desk concept environment
- Nearby LRT/MRT/Monorail
- Attendance Bonus
- EPF / SOSCO
- Annual Leave
- Dental & Optical
- Panel clinic
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