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Customer Success Manager

RM 5,000 - RM 8,000 / Per Mon


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  • Lead and manage the customer service team, providing guidance, support, and performance feedback.
  • Develop and implement training programs to enhance team skills in customer service, communication, and conflict resolution
  • Serve as the primary point of contact for key clients and oversee the resolution of customer complaints and escalations
  • Identify and implement process improvements to enhance service efficiency and customer satisfaction.
  • Collect and analyze customer service data to generate reports and insights for continuous improvement.
  • Coordinate with other departments to ensure a seamless customer experience and address any interdepartmental issues
  • Proven experience in a customer service leadership role, preferably in a similar industry.
  • Strong leadership, communication, and interpersonal skills.
  • Excellent problem-solving abilities and a proactive approach to customer service.
  • Experience in training and developing teams.
  • Familiarity with customer service software and tools.
  • Ability to analyze data and use IT to drive decisions.
  • Bachelor's degree in Business Administration, Communications, or a related field.
  • Working hours : Monday - Friday (Semi flexi working hours)
  • Working location : Jalan Kia Peng, Kuala Lumpur, 50450 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

    Benefits:

    • Casual Attire
    • Weekly Incentive
    • Hot-desk concept environment
    • Nearby LRT/MRT/Monorail
    • Attendance Bonus
    • EPF / SOSCO
    • Annual Leave
    • Dental & Optical
    • Panel clinic
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