Telesales Executive (Carlist.my)

Job Purpose - To build customer relationships and attract new customers to use Carlist.my by managing the accounts that have been assigned. - To promote Carlist.my to potential customers and enable adaptation and successfully convert users to paying customers. - Listen to customers’ feedback and channel the issues to relevant departments and ensure solutions are provided accordingly. Job Responsibilities - Perform more than 40 successful business calls per day to dealers & sales agents. - Generate contact leads via competitor sites. - Engage all dealers assigned by the manager to promote new products/services offered. - Train and guide dealers on how to advertise correctly & get their inventory updates on a monthly or weekly basis. - Acquisition of new customers from areas (East Coast, Sabah & Sarawak). - Convert free users to paying customers. - Contact and follow up in a timely manner to close. - Furnish daily reports on closed won/lost accounts in Team shared G-Doc. - Build and manage customer accounts and increase their spending month on month with good planning & execution. - Gather and analyse market intelligence from areas assigned. - Build and maintain excellent relationships with dealers & sales agents. - Promote advertising with inspection report & extended warranty (Carlist Qualified). - Ensure listings quality is achieved via PIPP (Picture, information, Price & Position). - Participate fully in the team which includes taking part in weekly meetings, directing feedback and ideas to the team manager to help grow the business. Requirements - Possess a minimum school certificate (SPM or equivalent) - Relevant work experience in telesales/calling (circa 2+years). - Excellent product knowledge. - Proficiency in relevant computer applications (MS Office). - Excellent telephone skills and courteous. - Good time management. - Cantonese & Mandarin speaker will be an added advantage as the role requires to liaise with our Dealers & Sales Agents. Benefits - Coaching and sales training provided. - Medical and insurance benefits. - Our office is in Mid Valley mall, linked to public transport, lots of parking and lots of food option.