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• Implement and maintain quality management protocols within the R&D process in compliance with the quality standards • Conduct regular inspections and testing to ensure product quality meets specified standards • Support regulatory compliance by assisting in the preparation, review, and submission of regulatory documents • Manage internal and external audits for Government and/or Food Safety Certification System to ensure regulatory compliance • Investigate complaints on product quality by gathering data, conducting root cause analysis and implement corrective and preventive actions • Maintain detailed records of complaints, investigations, actions taken, and outcomes, ensuring complaint handling adheres to relevant industry standards and regulations • Facilitate training sessions for internal team on best practices, regulatory updates, and quality management systems • Prepare relevant reports for Management review • Address ad-hoc tasks given by direct manager as needed to ensure seamless operations
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