Counter Ticketing Crew - KLIA

1) Customer Service Greet and Assist Customers: Welcome customers at the counter and provide them with helpful, friendly service. Answer Inquiries: Respond to customer questions regarding tickets, schedules, routes, prices, and other relevant services. Resolve Complaints: Address any issues or complaints regarding bookings, cancellations, or refunds. 2) Ticketing and Sales Sell Tickets: Process ticket sales for various services (e.g., taxi, limousine, etc.) and provide correct tickets (physical or electronic). Assist with Reservations: Help customers make bookings, confirm reservations, and issue tickets in a timely manner. Process Payments: Handle payments for ticket purchases, including cash, credit cards, or digital transactions, ensuring proper documentation. Promote Offers: Upsell additional services, such as seat upgrades or special packages, where applicable. 3) System Management Operate Ticketing System: Use computer systems and software to search for availability, process transactions, issue tickets, and make bookings. Update Booking Information: Modify, cancel, or change bookings as per customer requests, ensuring accuracy in the system. Manage Electronic Ticketing: Issue e-tickets and send confirmations to customers, ensuring they have all necessary travel or event details. 4) Administrative Support Maintain Records: Keep accurate records of ticket sales, transactions, and customer interactions for future reference and reporting. Prepare Reports: Assist with daily, weekly, or monthly reports on ticket sales, revenue, and other metrics. 5) Coordination with Other Teams Work with Other Departments to ensure smooth operations. 6) Security and Compliance Verify Tickets: Check tickets for validity, ensuring that customers are holding proper, legitimate tickets for their travel or event. Follow Policies: Adhere to company policies regarding ticket sales, cancellations, and refunds. Prevent Fraud: Implement procedures to prevent fraudulent transactions, ensuring security for customers and the company. 7) Crowd Control Manage Lineups: Oversee queues and assist customers with their ticketing needs, ensuring an orderly flow during peak hours or large events. Guide Passengers: Direct passengers or attendees to their respective check-in areas or events, ensuring smooth entry processes. Assist with Special Needs: Provide assistance to passengers or attendees with special needs (e.g., elderly, disabled). Handle VIP Services: Offer premium services to VIP customers, ensuring they have an enhanced experience.