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Customer Service Manager (Mandarin Speaker)

RM 7,000 - RM 8,500 / Per Mon


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  • Ensure timely quotation is sent to the Customer and ensure booking is confirmed & sent timely.
  • Support the operations & Sales in the execution of the service delivery.
  • Carrier/vendors relations e.g. secure spot rates, equipment, space protections, priority haulage, customs broker provide us the service level agreed upon.
  • Monitor timely issue/query resolution from the operation team & timely response to customer enquiries.
  • Monitor data integrity of systems.
  • Responsible for cross sell/up sell, customer retention and follow up on Freight Outstanding.
  • Monitor, record and report the performance of our services with suitable recommendations to improve be IT is a Service delivery wins or Service failures.
  • Work with the sales team to establish and strengthen customer relationships.
  • Ensure service excellence and develop best-in-class platform for the customer/client.
  • Required language(s): English and Malay and Mandarin
  • Possess good communication skill in verbal & written in English and Mandarin.
  • Able to work independently and under pressure with minimum supervision.
  • Education/Experience: SPM or above.
  • Strong PC knowledge, Microsoft Windows, Word, Excel and Outlook required.
  • Annual Leave
  • Medical Leave
  • Travelling allowance
  • Annual Bonus
  • EPF SOCSO