Customer Service Manager (Mandarin Speaker)
RM 7,000 - RM 8,500 / Per Mon
Original
Simplified
- Ensure timely quotation is sent to the Customer and ensure booking is confirmed & sent timely.
- Support the operations & Sales in the execution of the service delivery.
- Carrier/vendors relations e.g. secure spot rates, equipment, space protections, priority haulage, customs broker provide us the service level agreed upon.
- Monitor timely issue/query resolution from the operation team & timely response to customer enquiries.
- Monitor data integrity of systems.
- Responsible for cross sell/up sell, customer retention and follow up on Freight Outstanding.
- Monitor, record and report the performance of our services with suitable recommendations to improve be IT is a Service delivery wins or Service failures.
- Work with the sales team to establish and strengthen customer relationships.
- Ensure service excellence and develop best-in-class platform for the customer/client.
- Required language(s): English and Malay and Mandarin
- Possess good communication skill in verbal & written in English and Mandarin.
- Able to work independently and under pressure with minimum supervision.
- Education/Experience: SPM or above.
- Strong PC knowledge, Microsoft Windows, Word, Excel and Outlook required.
- Annual Leave
- Medical Leave
- Travelling allowance
- Annual Bonus
- EPF SOCSO
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