Senior Medical Claims Assessor

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

Provides high-quality claims services in authorized claims transactions for medical reimbursement claims within the required benchmarks and in line with the Company and department goals

• Process hospitalisation, accident and outpatient claims requests received as per stipulated requirements

• Evaluate and gather all data for claim processes, prepare medical questionnaire and to review all status and ensure efficient adjustment in claim system.

• Ensure meeting individual quality, turnaround time and productivity benchmark

• Provide training / coaching for current and new hires on product knowledge, the use of system and claims assessment skills, towards certification with Claims Approval Authority, as stipulated in the Claims Approval Authority guidelines.

• Assist in data analysis for purpose of reporting and trends analysis.

• Performs other responsibilities periodically assigned by immediate manager to meet business requirements

Job Requirements

• Education qualification in Biomedical, Health Science, Biology, Medicine, Nursing or related fields

• At least 3 years of medical reimbursement claims processing experience.

• Sound knowledge of medical terms and claims assessment.

• Mandarin language proficiency will be an added advantage.

• Good communication skill.

• Self-motivated and customer-driven

• Sound problem solving skill

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.