Technical Helpdesk
RM 3,000 - RM 3,500 / Per Mon
Original
Simplified
- Good communication skills
- Preferably contact centre working experience background
- Having a good command of the English due to project nature
- University education or certificate preferably in IT or a related discipline
- Good computer literacy (able to navigate, utilize computer)
- Able to start immediately will be an added advantage.
- Experience in handling P.O.S system will be added advantage
- Training will be provided
- Inbound 1st Level Technical Support
- To analyze, create and resolve tickets (if applicable).
- To troubleshoot and guide customers according to solution process and knowledge base to solve incidents and service requests (e.g. Password resets, SW configuration, etc.).
- Transform tickets created by E-Mail or Fax into the Ticket system.
- Follow up on processing status (e. g. Engineer Time of Arrival)
- Identified and escalated priority issues per client specifications
- Displayed courtesy and strong interpersonal skills with all customer interactions.
- Ensure high levels of customer satisfaction with individual call
- Requires ability to multitask and handle diverse, complex issues
Remunerations Working hours Location
Similar Jobs