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Technical Helpdesk

RM 3,000 - RM 3,500 / Per Mon


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  • Good communication skills
  • Preferably contact centre working experience background
  • Having a good command of the English due to project nature
  • University education or certificate preferably in IT or a related discipline
  • Good computer literacy (able to navigate, utilize computer)
  • Able to start immediately will be an added advantage.
  • Experience in handling P.O.S system will be added advantage
  • Training will be provided
  • Inbound 1st Level Technical Support
  • To analyze, create and resolve tickets (if applicable).
  • To troubleshoot and guide customers according to solution process and knowledge base to solve incidents and service requests (e.g. Password resets, SW configuration, etc.).
  • Transform tickets created by E-Mail or Fax into the Ticket system.
  • Follow up on processing status (e. g. Engineer Time of Arrival)
  • Identified and escalated priority issues per client specifications
  • Displayed courtesy and strong interpersonal skills with all customer interactions.
  • Ensure high levels of customer satisfaction with individual call
  • Requires ability to multitask and handle diverse, complex issues

Remunerations

  • RM 3000-RM3500* monthly (Basic) - Relevant working experienced
  • Allowances (Language, Shift, Parking, Dental & Optical, EPF/ SOCSO, etc…)*
  • Training will be provided

    Working hours

    • 24/ 7 Rotational shift basis with 8 working hour daily
    • Morning / Afternoon / Midnight shift
    • 5 work days / week (including Public Holiday)
    • 2 days off / week

      Location

      • Plaza 33, No.1 Jalan Kemajuan, Seksyen 13, 46200 Petaling Jaya, Selangor (Nearby Asia Jaya LRT - 10 minute walking distance)

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