Senior Operation Executive

If you're someone who thrives in the face of challenges, fueled by achieving results, and driven by the pursuit of profitability, then you're the talent we're seeking to join our dynamic team committed to long-term success.

Here, growth isn't merely a buzzword IT's ingrained in our DNA. We're dedicated to nurturing talent, offering opportunities, and fostering personal and professional development at every turn.

Requirements

• Diploma or Degree in business studies/administration/management, secretarial or equivalents.
• Proactive, resourceful, responsible, responsive and flexible to changes in any situation.
• Excellent communication skills, both written and spoken in Bahasa Malaysia & English.
• Flexible with working hours and working days, able to work during weekends and Public Holiday.
• Customer service & details oriented
• Able to exercise a high degree of tact and professionalism when dealing with various situations.
• Able to work under pressure and meeting tight deadlines.
• Able to adapt and learn new procedures/processes quickly and efficiently.
• Team Player, Positive thinker, IT literate with multi-tasking abilities.
• Minimum 45 WPM for data entry processing (data captured, billing & invoice).
• Willing to travel, when required

Responsibility

• Handle customer service helpline, follow up with customers on after sales services if necessary.
• Handle and investigate customers' complaints.
• Handle laundry pick-up helpline, coordinate with the relevant parties for laundry delivery service.
• Understand and identify customers' needs and requirements, propose relevant laundry service/products and close the sales.
• Assist customers throughout payment process (if necessary), handle billing and invoice.
• Perform data captures for all laundry pick-up orders & customer service assistance by day.
• Receive, direct and relay telephone and email messages.
• Prepare and maintain reports for the team, including performance, inventory management for the pick-up team and customer feedback analysis.
• Document and update operational procedures for internal use, ensuring clarity and consistency for team reference.
• Assist with the executions of all other operations related tasks assigned by the Management.
• Undertake ad-hoc assignments as and when requires.

Benefit

• FREE laundry services
• Birthday leave
• EPF, SOCSO
• Employee reward system
• Career Growth Opportunities