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Mandarin Customer Service (Sign on Bonus 3k) - Penang

RM 2,800 - RM 4,000 / Per Mon


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  • Customer Support: Provide prompt and professional assistance to users via multiple channels, including email, chat, and phone.
  • Technical Assistance : Assist with troubleshooting technical problems such as buffering issues, browser compatibility, and device-related concerns.
  • Account Management: Help users manage subscriptions, billing questions, account upgrades, and cancellations. Ensure data privacy and security measures are upheld while handling user accounts.
  • Documentation and Reporting: Maintain detailed records of user interactions, problems, and solutions in the company’s CRM.
  • Education: Graduate SPM,high school diploma or equivalent (a bachelor’s degree in a related field like communications, IT, or media studies is preferred).
  • Communication Skills: Strong written and verbal communication skills to interact with users professionally and clearly (Can speak in English & Mandarin).
  • Willing relocate in Bayan Lepas, Pulau Pinang.
  • Willing work in Rotational Shift.
  • Provide training.
  • Provide language allowance.
  • 5 working days (Rotational Shift).
  • Welcome fresh-graduate.
  • EPF & SOSCO
  • Medical leave & annual leave.
  • Provided Sign On Bonus RM3000.