Customer Success Specialist- Mandarin Speaker (Global Ads Social Media)
RM 2,800 - RM 3,300 / Per Mon
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- Support customers to place online orders with the client.
- Provide timely support to customers through available communication channels (inbound phone calls and email).
- Processing payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times.
- Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.
- Identify and escalate priority issues through appropriate channels as and when necessary.
- Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
- Maintains and improves quality of service by sharing suggestions and recommendations.
- Keeps job knowledge and skills up to date by attending training and continuously learning.
- Meets all key performance indicators set by the company and client.
- Adheres to the policies and procedures set by the company and client
- Fresh graduates is encouraged to apply
- Candidate must possess at least a SPM or Diploma and above.
- Analytical skills
- Eye for details
- Ethical standards
- Knowledge about types of contents on social sites and e-commerce sites
- Working 24/7 ( 8 hours), Between Monday to Sunday 5 working days, 2 days off
- Working Location in Bayan Lepas, Penang.
- Candidate must possess at least a SPM or Diploma and above.
- Language allowance RM300
- Medical and Insurance Coverage
- EPF, Socso, EIS and etc.
- Annual Leave
- Medical Leave
- World Class Training provided (Soft skill, system, SOP and product knowledge)
- Work Life Balance Environment
- Young, energetic, and supportive team!
- Diversified and inclusive culture
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