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Customer Success Specialist- Mandarin Speaker (Global Ads Social Media)

RM 2,800 - RM 3,300 / Per Mon


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  • Support customers to place online orders with the client.
  • Provide timely support to customers through available communication channels (inbound phone calls and email).
  • Processing payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times.
  • Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.
  • Identify and escalate priority issues through appropriate channels as and when necessary.
  • Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
  • Maintains and improves quality of service by sharing suggestions and recommendations.
  • Keeps job knowledge and skills up to date by attending training and continuously learning.
  • Meets all key performance indicators set by the company and client.
  • Adheres to the policies and procedures set by the company and client
  • Fresh graduates is encouraged to apply
  • Candidate must possess at least a SPM or Diploma and above.
  • Analytical skills
  • Eye for details
  • Ethical standards
  • Knowledge about types of contents on social sites and e-commerce sites
  • Working 24/7 ( 8 hours), Between Monday to Sunday 5 working days, 2 days off
  • Working Location in Bayan Lepas, Penang.
  • Language allowance RM300
  • Medical and Insurance Coverage
  • EPF, Socso, EIS and etc.
  • Annual Leave
  • Medical Leave
  • World Class Training provided (Soft skill, system, SOP and product knowledge)
  • Work Life Balance Environment
  • Young, energetic, and supportive team!
  • Diversified and inclusive culture