Senior Technical Knowledge Analyst
Apply on
The senior technical knowledge analyst is accountable to produce an efficient & effective technology knowledge management outcome.
Knowledge management
1. Implement & support strategies for knowledge management to meet organisational objectives & enhance knowledge flow across organisational units
2. Develop taxonomies, policies & procedures for knowledge management including guidelines for knowledge creation, retention & sharing to ensure effective & efficient use of knowledge
3. Support the development, implementation & operations of knowledge management strategy & framework
4. Create/Translate & curate technical content from application &/ infrastructure experts into knowledge centre
5. Editing & proofreading content before publication to ensure clarity, grammatical accuracy & brand consistency
6. Optimising content according to SEO best practices to increase visibility & engagement
7. Managing content calendars & ensuring timeline publication of materials
8. Utilising content management systems to analyse website traffic & users engagement metrics
9. Updating knowledge centre content as needed & ensuring a cohesive digital presence
10. Engaging with online community & responding to comments or questions in a manner that reflects the brand voice
11. Monitoring content trends & staying up-to-date with advancements in content technology & platforms
12. Conducting proactive content audits to assess how well existing content is performing & to identify gaps or areas for improvements
13. Measuring the impact of content & campaigns, reporting on content benefits & adjusting strategies accordingly
14. Thinking about user experience & takes ownership for quality & accuracy
15. Facilitate technical exchanges, dissemination & coordination of knowledge & learning products through platforms, trainings/workshops, induction programmes, etc across knowledge management team & contributors
16. Collaborating with knowledge custodian, i.e. Jira, Confluence, etc, to ensure availability of knowledge management tooling
Work landscape:
1. Building, maintaining & improve knowledge management especially in group technology landscape
2. Knowledge management may also be extended to overall group level