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Senior Technical Knowledge Analyst

RM 6,000 - RM 11,000 / month

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    The senior technical knowledge analyst is accountable to produce an efficient & effective technology knowledge management outcome.

    Knowledge management

    1. Implement & support strategies for knowledge management to meet organisational objectives & enhance knowledge flow across organisational units

    2. Develop taxonomies, policies & procedures for knowledge management including guidelines for knowledge creation, retention & sharing to ensure effective & efficient use of knowledge

    3. Support the development, implementation & operations of knowledge management strategy & framework

    4. Create/Translate & curate technical content from application &/ infrastructure experts into knowledge centre

    5. Editing & proofreading content before publication to ensure clarity, grammatical accuracy & brand consistency

    6. Optimising content according to SEO best practices to increase visibility & engagement

    7. Managing content calendars & ensuring timeline publication of materials

    8. Utilising content management systems to analyse website traffic & users engagement metrics

    9. Updating knowledge centre content as needed & ensuring a cohesive digital presence

    10. Engaging with online community & responding to comments or questions in a manner that reflects the brand voice

    11. Monitoring content trends & staying up-to-date with advancements in content technology & platforms

    12. Conducting proactive content audits to assess how well existing content is performing & to identify gaps or areas for improvements

    13. Measuring the impact of content & campaigns, reporting on content benefits & adjusting strategies accordingly

    14. Thinking about user experience & takes ownership for quality & accuracy

    15. Facilitate technical exchanges, dissemination & coordination of knowledge & learning products through platforms, trainings/workshops, induction programmes, etc across knowledge management team & contributors

    16. Collaborating with knowledge custodian, i.e. Jira, Confluence, etc, to ensure availability of knowledge management tooling

    Work landscape:

    1. Building, maintaining & improve knowledge management especially in group technology landscape

    2. Knowledge management may also be extended to overall group level