Service Crew

Responsibilities:

• Greet customers warmly and provide excellent customer service.
• Assist customers in choosing coffee and other beverage options.
• Take and prepare customer orders accurately.
• Have a thorough understanding of the cafe's menu, including coffee options, pastries, and other items.
• Make recommendations to customers based on their preferences.
• Input customer orders into the POS system.
• Coordinate with kitchen or other crew members for food orders.
• Ensure orders are prepared correctly and served promptly.
• Process customer payments accurately, including cash, credit cards, and mobile payment apps.
• Provide customers with receipts and return change as needed.
• Keep the coffee preparation area, service counter, and dining area clean and well-organized..
• Adhere to food safety and hygiene regulations to maintain a safe and clean environment.
• Follow safety protocols for handling hot beverages and equipment.
• Other ad hoc duties as assigned.

Requirements:

• Minimum qualification of Sijil Pelajaran Malaysia (SPM)/STPM or equivalent.
• Preferably 1-2 years of relevant working experiences in food and beverage industry or equivalent. Fresh graduates are encouraged to apply too.
• Strong business knowledge in retail management, sales and marketing and customer services.
• Good command of verbal and written English and Bahasa Malaysia languages, ability to speak additional languages will be an added advantage.
• Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service.
• Must be willing to work on shifts (retail hours) / weekends and public holidays.
• Open for Malaysian citizen only.

Benefits:

• Medical, Staff Discounts, Annual Leaves & etc.
• Competitive Salaries & Benefits.
• Regular and/or F&B Operating Hours.

Additional Benefits:

• Staff Meal