Customer Service Representative Cum Counter Representative

RM 2,200 - RM 2,600 / Per Mon

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To efficiently handle inbound customer call inquiries.
To provide fast and timely solutions to all customer related problems.
To ensure customer satisfaction by providing excellent Customer Services.
To be constantly guided by company's service standards.
Effectively manage large numbers of incoming calls
Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies

Fresh graduates are encouraged to apply.
Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential
Possess good telephone etiquette with a smiley voice.
Knowledge in handling basic computer (Microsoft Excel/Word etc).
Good communication and interpersonal skills.
Ability to multi-task, priorities and manage time effectively
Social media savvy
Preferable Female as the counter will be empty during Friday Prayer.